:root{--bg:#fbfcfd;--panel:#ffffff;--ink:#1f2a37;--ink2:#5b6672;--muted:#8b95a1;--line:#e7ebf0;--line2:#eef1f5;--green:#4a9d7f;--green-soft:#d9efe6;--blue:#5b7cc4;--blue-soft:#e2e9f7;--amber:#e8b45c;--amber-soft:#fbf0d8;--red:#d98a86;--red-soft:#f8e3e2;--accent:#5b7cc4;--chip:#eef2f8;--grad:linear-gradient(180deg,#e8f3ee 0%,#e4ecf8 100%);--radius:14px;--radius-sm:9px;--shadow:0 1px 2px rgba(31,42,55,.04),0 4px 16px rgba(31,42,55,.05)}*{box-sizing:border-box;margin:0;padding:0}body{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background:var(--bg);color:var(--ink);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}button{font-family:inherit}.app{display:flex;min-height:100vh}.sidebar{width:230px;background:var(--bg);border-right:1px solid var(--line);display:flex;flex-direction:column;position:sticky;top:0;height:100vh;flex-shrink:0}.logo-row{display:flex;align-items:center;gap:9px;padding:16px;border-bottom:1px solid var(--line2)}.logo{width:28px;height:28px;border-radius:7px;background:var(--grad);display:flex;align-items:center;justify-content:center;font-size:15px}.logo-row b{font-size:14px}.nav{padding:12px 10px;flex:1;overflow-y:auto}.nav .lbl{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);padding:10px 10px 6px;font-weight:600}.nav a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;color:var(--ink2);text-decoration:none;font-size:13.5px;font-weight:500;cursor:pointer;margin-bottom:1px}.nav a:hover{background:#f1f4f8;color:var(--ink)}.nav a.active{background:#eaf0f8;color:var(--ink);font-weight:600}.userbox{padding:12px 16px;border-top:1px solid var(--line2);font-size:12px;color:var(--ink2)}.userbox b{display:block;font-size:12.5px;color:var(--ink);word-break:break-all}.userbox button{margin-top:6px;background:none;border:none;color:var(--accent);cursor:pointer;font-size:12px;padding:0}.main{flex:1;min-width:0;padding:22px 26px 60px}.topline{display:flex;align-items:center;gap:12px;margin-bottom:18px;flex-wrap:wrap}.topline h1{font-size:19px;font-weight:650}.topline .sub{color:var(--muted);font-size:12.5px}.spacer{flex:1}.powered{display:flex;align-items:center;gap:7px;background:var(--chip);border:1px solid var(--line);border-radius:20px;padding:4px 11px;font-size:12px;font-weight:600;color:var(--ink2)}.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px 18px;margin-bottom:16px}.card h3{font-size:13.5px;font-weight:600;margin-bottom:10px}.grid{display:grid;gap:14px}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:16px}.kpi{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius-sm);padding:12px 14px}.kpi .v{font-size:22px;font-weight:650;margin-top:2px}.kpi .l{font-size:11.5px;color:var(--muted);font-weight:600;text-transform:uppercase;letter-spacing:.03em}.kpi .d{font-size:11.5px;color:var(--ink2);margin-top:2px}table{width:100%;border-collapse:collapse;font-size:13px}th{color:var(--muted);text-align:left;font-size:11.5px;text-transform:uppercase;letter-spacing:.04em;font-weight:600;padding:8px 10px;border-bottom:1px solid var(--line)}.card:has(table){max-height:calc(100vh - 150px);overflow:auto}.card table thead th{position:sticky;top:0;z-index:6;background:var(--panel);border-bottom:none;box-shadow:0 1px 0 var(--line)}.card table thead th:first-child{z-index:7}td{padding:9px 10px;border-bottom:1px solid var(--line2);vertical-align:top}tr.click{cursor:pointer}tr.click:hover td{background:#f6f9fc}.chip{display:inline-block;padding:2px 9px;border-radius:12px;font-size:11.5px;font-weight:600;background:var(--chip);color:var(--ink2);white-space:nowrap}.chip.green{background:var(--green-soft);color:#2c6e55}.chip.blue{background:var(--blue-soft);color:#3c5a9e}.chip.amber{background:var(--amber-soft);color:#946f2c}.chip.red{background:var(--red-soft);color:#a2504b}.filterbar{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:14px}.filterbar select,.filterbar input,select,input[type=date],input[type=text],input[type=email],input[type=password],input[type=number],textarea{height:32px;border:1px solid var(--line);border-radius:8px;background:#fff;padding:0 10px;font-size:13px;color:var(--ink);font-family:inherit}textarea{height:auto;padding:8px 10px}.preset{display:flex;border:1px solid var(--line);border-radius:8px;overflow:hidden}.preset button{border:none;background:#fff;padding:6px 11px;font-size:12.5px;cursor:pointer;color:var(--ink2)}.preset button.on{background:var(--blue-soft);color:#3c5a9e;font-weight:600}.btn{height:32px;padding:0 14px;border-radius:8px;border:1px solid var(--line);background:#fff;font-size:13px;font-weight:600;color:var(--ink);cursor:pointer}.btn:hover{background:#f4f7fa}.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn.primary:hover{background:#4b6cb4}.btn.danger{background:var(--red);border-color:var(--red);color:#fff}.btn:disabled{opacity:.5;cursor:default}.btn.sm{height:26px;padding:0 10px;font-size:12px}.two{display:grid;grid-template-columns:1fr 1fr;gap:16px}@media (max-width:1100px){.two{grid-template-columns:1fr}}.msg{max-width:78%;padding:9px 13px;border-radius:12px;margin-bottom:8px;font-size:13.5px;white-space:pre-wrap;word-break:break-word}.msg .meta{font-size:10.5px;color:var(--muted);margin-bottom:2px}.msg.customer{background:#fff;border:1px solid var(--line)}.msg.agent{background:var(--blue-soft);margin-left:auto}.msg.bot{background:var(--green-soft)}.msg.system{background:none;border:none;color:var(--muted);font-size:11.5px;text-align:center;max-width:100%;padding:2px}.msg.card{background:var(--amber-soft);font-style:italic;color:var(--ink2)}.param-row{display:flex;align-items:center;gap:8px;padding:8px 0;border-bottom:1px solid var(--line2)}.param-row .pid{font-weight:650;font-size:12px;width:30px;color:var(--ink2)}.param-row .pname{flex:1;font-size:12.5px}.param-row select{height:26px;font-size:12px}.evidence{font-size:11.5px;color:var(--muted);margin:2px 0 0 38px}.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--grad)}.login-box{background:#fff;border-radius:16px;box-shadow:var(--shadow);padding:34px;width:380px}.login-box h1{font-size:19px;margin-bottom:4px}.login-box p{color:var(--muted);font-size:13px;margin-bottom:18px}.login-box label{display:block;font-size:12.5px;font-weight:600;margin:12px 0 4px}.login-box input{width:100%}.login-box .btn{width:100%;margin-top:18px;height:38px}.error{background:var(--red-soft);color:#a2504b;border-radius:8px;padding:8px 12px;font-size:12.5px;margin-top:12px}.ok{background:var(--green-soft);color:#2c6e55;border-radius:8px;padding:8px 12px;font-size:12.5px;margin-top:12px}.dropzone{border:2px dashed var(--line);border-radius:var(--radius);padding:22px;text-align:center;color:var(--ink2);cursor:pointer;font-size:13px}.dropzone.has{border-color:var(--green);background:var(--green-soft)}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:16px}.tabs button{border:none;background:none;padding:9px 14px;font-size:13.5px;font-weight:600;color:var(--ink2);cursor:pointer;border-bottom:2px solid transparent}.tabs button.on{color:var(--ink);border-bottom-color:var(--accent)}.heat{display:inline-block;width:44px;text-align:center;border-radius:6px;font-size:11.5px;font-weight:600;padding:2px 0}.mini{font-size:11.5px;color:var(--muted)}.pager{display:flex;gap:8px;align-items:center;justify-content:flex-end;margin-top:10px;font-size:12.5px;color:var(--ink2)}.progressbar{height:8px;background:var(--line2);border-radius:6px;overflow:hidden}.progressbar>div{height:100%;background:var(--green)}.topbar-admin{display:flex;align-items:center;gap:10px;justify-content:flex-end;padding:8px 4px 14px;flex-wrap:wrap}.topbar-admin .viewas{display:flex;align-items:center;gap:8px}.topbar-admin select{height:30px;border:1px solid var(--line,#e7ebf0);border-radius:8px;padding:0 8px;font-size:13px;background:#fff}.coach-delta.up{color:#2c6e55;font-weight:600}.coach-delta.down{color:#a2504b;font-weight:600}.coach-delta.flat{color:#8b95a1}.traintag{display:inline-block;background:#fbf0d8;color:#946f2c;border-radius:12px;padding:2px 9px;font-size:12px;margin:2px 4px 2px 0}.note-card{border:1px solid var(--line,#e7ebf0);border-radius:12px;padding:12px 14px;margin-bottom:10px}.note-card .top{display:flex;align-items:center;gap:8px;margin-bottom:6px}